i bought 2 bras in a pack %26amp; when i tried them in the changing rooms they seemed to fit, but when i wore them at home, they didnt
i have taken the price tag off %26amp; now would like to return them
would i still be able to get a refund or exchange?
the receipt says: 'We are happy to exchance or refund any item in a saleable condition returned to us, with a receipt, within 90 days'
%26amp; i only got them last friday
it says if they're saleable, but they're in good condition just without the tag on it
i got them from marks %26amp; spencer
do you think they would give me a refund/exchange?
thanks xx
Can i get a refund if i've taken the price tag off?
Lilly B Talus %26gt;
That is only for underwear such as Knickers that have been opened.
IF it a bra then you CAN take it back.
I have shopped with M%26amp;S for over 20 years and have taken many bras back.
AS LONG as you HAVE the reciept you can take it back!
Likewise with knickers but they can't have been opened from their pack.
They CAN resell the items such as bras as they just need to be retagged with a price tag. Knickers in packs can also be resoled as long as the packet was not opened, If they are free standing knickers etc (Ie no pack and on a hanger) then you can still take them back as long as those have the tags on.
To the asker:
if it's just the price tags you have taken off and still have the packaging if any AND a receipt then yes you can
Can i get a refund if i've taken the price tag off?
If you've got the reciept they should
Probably if you still have the tags.
It depends on where you bought them. VS will not accept any return once the tags have been taken off the bras. Other stores will offer a store credit.
I will buy them off you.
no, most companies do not take used underwear back...it is exempt from their refund policies....they cant re sell it.
Take them back and try, you never know unless you try.
Just looked on the M%26amp;S Website and although a lot of the info is regarding the online and distant selling rules regarding returns, below is also regarding shop bought items:
What is excluded from refunds?
Toiletries, Cosmetics, Bra Accessories, Earrings, Food, Bedding %26amp; Made to Order Items including Cushions and Curtains
Refunds will only be given in accordance with your legal rights on toiletries, cosmetics, bra accessories, earrings for pierced ears, Food and any opened duvet or pillow product. If your curtain or cushion order is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made. It is therefore very important that you check your measurements prior to payment.
Technology Products %26amp; Large Appliances
Refunds will only be given in accordance with your legal rights on any technology product once opened. A sticker advising you of this is clearly visible on all these products. If you have purchased from the large appliances range of products, you have the right to return products purchased online or by telephone to us within 7 working days from the date of delivery in return for a full refund (but subject to a charge to collect those products from you). This right only applies if you have not installed or otherwise used the product, unless the product is faulty. If you decide to return your goods within 7 working days from the date of delivery, we reserve the right to charge you 拢99.99 for collection. A collection charge will not be levied against the collection of any faulty goods. We will notify you of the cost of collection of goods that you wish to return to us. Please note that goods you purchase are supplied by DRL Limited and accordingly no goods can be returned to a Marks %26amp; Spencer store. Refunds can only be made by the same payment method used for purchase.
If for any reason you need to return an item within 7 days of receiving delivery, please call the Marks %26amp; Spencer-Appliances customer help line 0870 197 4344 and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days of a return being agreed with our team. Under distance selling legislation you as the customer have a duty of care for the product whilst it is in your possession. If products are opened or damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable we will not be able to accept the return and no refund will be made. This returns policy does not affect your statutory rights.
